It's just hard to be mad at the guy when he writes something like this. This is CEO 2.0, a real person who says he's sorry without blaming anyone else. Nicely done. You can read it on his facebook blog here.
"About a month ago, we released a new feature called Beacon to try to
help people share information with their friends about things they do
on the web. We've made a lot of mistakes building this feature, but
we've made even more with how we've handled them. We simply did a bad
job with this release, and I apologize for it. While I am disappointed
with our mistakes, we appreciate all the feedback we have received from
our users. I'd like to discuss what we have learned and how we have
improved Beacon.
When we first thought of Beacon, our goal was to build a simple product
to let people share information across sites with their friends. It had
to be lightweight so it wouldn't get in people's way as they browsed
the web, but also clear enough so people would be able to easily
control what they shared. We were excited about Beacon because we
believe a lot of information people want to share isn't on Facebook,
and if we found the right balance, Beacon would give people an easy and
controlled way to share more of that information with their friends.
But we missed the right balance. At first we tried to make it very
lightweight so people wouldn't have to touch it for it to work. The
problem with our initial approach of making it an opt-out system
instead of opt-in was that if someone forgot to decline to share
something, Beacon still went ahead and shared it with their friends. It
took us too long after people started contacting us to change the
product so that users had to explicitly approve what they wanted to
share. Instead of acting quickly, we took too long to decide on the
right solution. I'm not proud of the way we've handled this situation
and I know we can do better.
Facebook has succeeded so far in part because it gives people control
over what and how they share information. This is what makes Facebook a
good utility, and in order to be a good feature, Beacon also needs to
do the same. People need to be able to explicitly choose what they
share, and they need to be able to turn Beacon off completely if they
don't want to use it.
This has been the philosophy behind our recent changes. Last week we
changed Beacon to be an opt-in system, and today we're releasing a
privacy control to turn off Beacon completely. You can find it here.
If you select that you don't want to share some Beacon actions or if
you turn off Beacon, then Facebook won't store those actions even when
partners send them to Facebook.
On behalf of everyone working at Facebook, I want to thank you for your
feedback on Beacon over the past several weeks and hope that this new
privacy control addresses any remaining issues we've heard about from
you.
Thanks for taking the time to read this.
Mark"