The invocation of innovation...

InnovationNever one to shy from a semantic debate, the blogosphere emerges again with a new question...

What is Innovation, really?

Digitas' Jon Burg, with a push from Crayon's Greg Verdino, has called for a simple one-liner, a single sentence description of the word. Innovation is...and the rest of us fill in the blank.

From Cam Beck, dictionary.com describes innovation as "something new or different introduced." Bleh.

I think for many people innovation in reality means the ignorance of what other people are doing. But maybe that's just me being cynical. I'd say it's as simple as solving problems in a significantly more useful way. Maybe that's a little boring, but fuck it, I'm allowed to do that from time to time.

Of course, to be an innovator, you'd have to solve problems in a significantly more useful way consistently.

UPDATE: Katie's having her own discussion on innovation. It's the goodness. Be sure to read Rob's comment, too. He's wrong, but at least he says it with conviction.

It's for them.

PeoplesWhen it gets really busy, that's the time when it's hardest to remember who you're there to please. It's not your boss, or your client, and especially not yourself. It's the people that make your clients matter. If you keep that in mind, all those other things seem to fall in place a lot faster. And if they don't, you're probably in a situation you shouldn't be in. Either that, or you weren't listening hard enough.

Al Ries and his Crazy, Crazy Pills

Nytimes1In a recent Ad Age article, the woefully wrong Al Ries laid out on Playboy for extending its line of nekid products into the digital realm.

"Playboy is digitizing its entire archive. All 636 issues of the magazine will be rendered page-by-page on six disks, one for each decade. Price: $100 per disk.

What a mistake. Every time a new medium arrives, older media players think, "What an opportunity to extend our franchise." So magazines and newspapers and radio and TV outlets are jumping all over themselves to digitize their brands."

That's where my attitude went from, "hey cool! An Al Ries article!" to "Are you fucking kidding me?"

He goes on to explain how Playboy shares are half what they were when the company went public in 1971, and how the 2.9 billion dollar company still lost 75 million last year.

Right. It isn't a branding problem. It isn't a relevancy problem. It isn't a conservatism issue. Nor does it have anything to do with Hefner's oddities or bad press. Not the creepiness of an elderly man dating seven twenty-something blondes. Nope. It's because they're moving along down the digital highway. Ideological curmudgeonism? Check.

And Ries continues,"Every print publication thinks it needs to expand into the internet to be successful. It's exactly the opposite. Stay where you are and launch a new brand on the web."

What the? Are you? Can he? Did he?

Well, give him points for shock value, I guess. And he goes on to failures that other companies have had in crossing on from one medium to another. He did get it right that those failures generally happen when those shifts are mishandled, but that hardly means that it shouldn't happen.

It's never a winning strategy to allow your brand to become irrelevant. No way would it make sense for the New York Times to waste away only on paper rather than remaining relevant to a class of people like myself who no longer reads the back of dead trees. I love the NY Times, but I haven't picked up any kind of paper in more than a year.

Yet Ries says, "Putting a magazine on radio or TV never worked either. Literally dozens of publications tried to take their successful print formula into the radio and TV arena. They all failed." An argument based solely in deception, as if the the printed word in print and internet form is the same as a magazine taken to newscast.

More than that, the idea that brands can't crossover from one medium to another is bullshit. Would that argument also follow to NBC or CBS? Should they have just stayed in radio? Or ABC, should they have just stayed in TV and not gone to radio?

Now, I agree, many of these traditional media sites have had a serious learning curve, but I'd still be the first to tip my cap to them for working hard and spending millions to stay relevant to a new generation of people only willing to accept traditional media in an adaptive form. To argue them back into their shells, away from change, is insane, idiotic and plainly wrong.

*Update: I'm dumb and spelled Ries wrong in the title. Fixed now. (thank ya, ma'am.)

*Update 2: Peter Kim also didn't agree with the article. He cracked me up with the line, "I guess the worst thing you can be is in the middle - it's refreshing to hear a voice that's consistently wrong." Kudos for that one...

*Update 3: I'm dumb and also spelled Ries wrong in the body. Fixed now.

*Update 4: The lovely Laura Ries showed up in the comments to explain her pops' comments further. She pointed to this post in her blog where she said this:

"Newspaper brands never made it big on radio. Radio brands never made it big on broadcast television. Broadcast TV brands never made it big on cable. Cable brands never made it big with magazines. And newspaper, magazine, radio, and television brands never made it big on the Internet."

My response is down in the comments (here).

*Update 5: High fives to me for spelling Laura's last name right!

*Update 6: And, yes, I realize I'm inflammatory, so stop emailing me. I still think she's awesome.

Good thing Sprint got rid of those folks.

Sprint1_2Advertising is all about having the most amount of people being slightly more than indifferent to you. It's really hard to make people love you. So, that's where we are. Lots of people. Slightly positive indifference. There you go.

Job well done, Ford. And to you, Sony. And you Old Navy, and Room Store, and Mervyn's, Dillard's and Sprint. To all of you, and many, many more, thanks for making me not care just a little more.

Sam From Kohl's Really Hates Me.

KohlsWell, we can all thank Sam, area-supervisor for Kohl's for giving me another giggle, and another chance to talk about the super-est of  super-awesome retail stores. The Kohl's emails and comments are finally starting to slow down more than 6 months later.  But luckily, angry guys like Sam are still sticking around. I rarely even respond anymore, but Sam accused me of deleting his comments, so I thought I'd pull this one out for a post.

(FYI: Sam, open your eyes, guy, they're still there in the comment thread of this post)

And, I'll add some paragraphing cause, you know, I can...

"You know what I find funny? The fact that you continue to try to get your name "out there" by reliving something that happened 7 months ago. What's wrong Paul? Did the buzz finally die and so you had to recap the whole debacle so that your name appeared again on the front page of searches on Kohls and Google Alerts about Kohls? I also find it funny that in this recap you didn't include some of the comments that customers had left praising their local Kohls. That wouldn't help your story out would it?

Well, here's something new for you. Check out who Forbes is interviewing as one of it's Top 100 companies to work for. That's right, Kohls employees. When you own almost 900 stores there are going to be issues on some level. I find it funny that employees complain about the pay when they are told when the job offer is being made exactly how much they will be paid. Also, check out which company's stock is constantly rising. Yup, you guessed it. Kohls. And with the new Vera Wang line debuting this Fall it will only get better. We will have to wait and see how long you actually leave this comment up since I guess you were too insulted by someone making a strong argument against you to leave my last comment up."

Kohls Sam, you may have confused a strong argument with a loud one. When you juice up your advertising spend like that, sales go up. It's kind of the way it works. We'll see how it goes in the long run. That said, I really could care less whether or not Kohl's is doing well. I have no vested interest.

But, from hundreds of comments from Kohl's employees left here and elsewhere, I've seen an overwhelmingly negative sentiment. I don't feel the need to highlight all the good comments because, well, there just weren't enough of them to warrant it.

Good for you for keeping up, Sam. But, get over it. It's just Kohl's. It's not like it happened at Mervyn's or something. Then, the world would truly be over.

word of mouth: very contestual.

Mouth1The brilliant Word-of-Mouth guru Andy Sernovitz is having a bit of a contest. It's pretty simple, too. Just go here, and send Andy your stories of great word-of-mouth campaigns. The less money spent, and the less corporate they are, the better. And, if it's good, you'll get a free bottle of Avalon or Capolan wine. If you're not eligible (like you Austin and Max), then he'll send something else. Like maybe a hat or a coupon for free french fries. Do it!

The Century of Self

Knowledge can be the one true enemy of traditional marketing.

http://video.google.com/googleplayer.swf?docId=-2637635365191428174&hl=en-CA

I think that's the basic theme, or the one I came away with, at least, after watching part 1 of the brilliant BBC documentary, The Century of Self. It focuses on the father of both the profession and terminology of public relations, and nephew of Freud, Edward Bernays, and examines the tie between the rise of consumerism in America with the use of psychoanalysis in marketing. The focus is on the consumer in a more passive form, being led by desire rather than rationality.

It's a bit of a frightening look at the tools that were and are used to get us where we are today, both in business and politics. But these traditional constructs are beginning to break down as consumers become more empowered. Irrationality and emotion play a major role, that's for sure, but they seem to be grounded by more reasoned decision-making with so much easily-accessible and readily-available information.  Organic has a nice little summary of each part.

Episode 1: Happiness Machines
The story and relationship between Sigmund Freud - the father of psychoanalysis, and his American nephew Edward Bernays – one of the  architects of modern ‘public relations’ in the 1920s.  Bernays’ techniques of mass-consumer persuasion were deeply influenced by Freud’s work and applied successfully by many companies to systematically link mass-produced goods to the unconscious desires of the population at large.

Episode 2: The Engineering of Consent
This episode explores how those in power in post-war America used Freud's ideas about the unconscious mind to suppress the savage potential lurking within each individual.  If left to its own devices – the population would revert to the irrational instincts that resulted in the previous decade of war in Europe.

Episode 3:  The Policeman Inside All Our Heads: He Must Be Destroyed
In the 1960s, radical psychotherapists like Wilhelm Reich, a pupil of Freud’s, challenged influence of Freud’s ideas in America.  Rather than pursuing repression and control of the unconscious, this alternate school of thought encouraged self-expression.  This resulted in the atomization of the traditional ‘self’ in popular culture and gave rise to the Me Generation.  Businesses soon adapted to this change but still used psychoanalytic techniques and researcg methodologies proposed by groups like Stamford Research Institute’s VALs system (Values and Lifestyles) to read the inner desires of the New Self.

Episode 4: Eight People Sipping Wine in Kettering
This final episode reveals how politics has applied the same principles explored in the first 3 episodes to understand and read the desires of the emergent self.

AT&T Knows the Future. And apparently, they'll be bringing it to us.

Over at the Fallon blog, they dug up these AT&T ads created in 1993 (and dated by the voice of Tom Selleck) with an uncanny ability to tell the future.

Have you ever borrowed a book from thousand of miles away? Crossed the country without stopping for directions? Or sent someone a fax from the beach? You will.

Have you ever paid a toll without slowing down? Bought concert tickets from cash machines. Or tucked your baby in, from a phone booth? You will.

Have you ever opened doors with the sound of your voice? Carried your medical history in your wallet? Or attended a meeting in your bare feet? You will.

Have you ever watched the movie you wanted to, the minute you wanted to? Learned special things from far away places? Or tucked your baby in from a phone both? You will.

Too bad they couldn't see far enough into the future to know that illegally wiretapping your customers and jumping into bed with the RIAA is a bad idea. But, I wish they'd hurry up and make some more. I'd like to see what 2021 will be like.

Maybe they'll go something like this...

Have you ever not been able to log on to a website, because your ISP said you couldn't? Downloaded a song, and been thrown in jail the next day? Or heard the stale breath of the NSA, as they tap your phone? You will. And the company that'll bring it to you, AT&T.

Thanks, assholes!

via Diablogue.

The People vs. Dogma

Whywefight024If you let the dogs of corporatism loose in your society, and you allow them to corrupt the culture of Washington, and make Washington for sale…Then you will lose the last line of defense for the country after all, which is the willingness of its people to die for it. Because they won’t believe in it anymore.

Eugene Jarecki – Why We Fight

Now, I'm a little less willing to throw around terminology like corporate dogs, mainly because I am in some ways a part of that corporate machine, even if it is in a different sense. But that statement holds power, not just in terms of the military-industrial complex, but the underlying struggle that may make it impossible for the customer-centric utopia many of us spend so much time advocating to actually come to fruition, at least for those already at the top.

We ask for a buy-in that requires sacrifice and focus, a real desire of good for the customer, but it's a futile effort to squeeze things like compassion from a discompassionate machine. I guess the answer lies somewhere between the speed of the arms race of tools for the people versus how quickly the cogs can change 100 years of corporate dogma. If one is too fast, or the other too slow, these incompatibilities could mean a marketplace that doesn't include many of the names to which we're accustomed today.

Of course, putting that quote in these terms probably trivializes the very real issue Eugene is actually talking about. Check out the movie. Good stuff.

AT&T to Facilitate the Prosecution of its own Customers

AttlogoFucking idiots.

Here we go again. This time, it's AT&T jumping into bed with the RIAA and the MPAA to root out the evil in their own customers. With competition out of control in their space, they felt it was more important to take care of corporate connections by facilitating the prosecution of their own customers for file sharing (of the questionably legal variety).

Dave Winer says it best:

"What a lack of awareness of their relationship with customers. They should do things to reward customers for being smart enough to have chosen AT&T as their Internet service provider. Instead, they would make their customers the stupidest people on the planet, choosing the only ISP that will send you to jail to create a new business model for them. Instead of competing to provide great service at the lowest possible price, they want to drive their customers to financial ruin, for having made the mistake of choosing AT&T."

It does bring up the question, is all illegality equal? For sure, I expect AT&T to expose child pornographers within their network. Is this any different, really? I have an idea, but really I'd just like to hear what you have to say.

Is it different for AT&T to turn over a child pornographer than a bootlegger of intellectual property? You tell me.